Body and Paint Workshop Leader

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
This role entails delivering technical training to dealership personnel, maintaining equipment and facilities to Honda, State, and Federal standards, and analyzing training needs for districts, dealers, and technicians. Daily supervision to ensure vehicles are safe and defect-free, while managing the technical team according to company policies. Additionally, the role involves ensuring the workshop meets manufacturer's standards for excellent customer service.

What you will do:
- Collaborate with product development, operations, and product management teams to obtain information required for developing training materials on all aspects of the product
- Develop training content and tailor it based on trainees' needs
- Contribute to team planning for both training and development schedules
- Support development of e-learning solutions
- Ensure new training methodologies are incorporated into training approaches used
- Contribute to total customer satisfaction through ensuring proper distribution and execution of all repair orders and sublet repairs
- Ensure all customers vehicles are ready for delivery at the time promised
- Maintain minimum number of vehicle carryovers
- Maintain zero comebacks by conducting final quality inspection
- Carry out inspections and instructing technicians on self-check procedures
- Managing Workshop KPIs and developing action plan for continuous improvement
- Encouraging workshop team to implement Special Service Tools (SST) in their daily work
- Schedule and follow up on equipment maintenance
- Maintain high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction

Requirements

Required skills to be successful
- Excellent communication skills
- Computer literacy
- Ability to work under pressure
- Analytical skills
- Leadership skills

About the team:
In this role, you will be working in a fast paced and dynamic environment reporting directly to the Aftersales Supervisor.

What equips you for the role:
- Minimum of 3 years' experience in Body and Paint operations
- Bachelor's degree in Mechanical Engineering
- Excellent oral and written English

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.