Executive Housekeeper

Job description / Role

As Executive Housekeeper you are responsible for the operation of all Housekeeping functions in Guestrooms, offices and public areas, including corridors and stairwells whilst establishing standards of cleanliness and appropriate décor of these areas under his/her control and instigating working rules and practices to meet these standards and subsequently make periodic inspections of all areas to check on Housekeeping standards, and issues necessary orders to correct shortcomings.

General Duties and Responsibilities:

- Manage, with the aid of the Assistant Director of Housekeeping, the supervision of all Housekeeping Supervisors, Housekeeping Attendants, Linen Attendants, Tailor, Cleaners and Order Takers and hence balance Employee working schedules to meet peak and slack period while remaining within Union and Labour Law requirements
- Hire and develop Employees whilst maintaining a close payroll control
- Maintain a close liaison and communication with Front Office and Revenue/Groups Departments to ascertain and meet anticipated Guest check-ins and outs, VIP arrivals and group bookings
- Communicate regularly with the Engineering Department to ensure smooth flow of repair work and adequate completion of daily maintenance tasks and preventive maintenance jobs to adhere to the local Government requirements
- Maintain an effective working relationship with the Laundry Department to ensure a smooth flow of Rooms linen, uniforms and Food & Beverage linen that has been processed to the required standards of the Hotel
- Organise and manage linen inventories for Guest rooms and assist with Food & Beverage linen inventories to ensure adequate inventory levels are maintained
- Maintain and manage the overall functions of the Linen Room and repair services to the established standards
- Maintain the inventory of Guestroom and cleaning supplies, ordering replacements when necessary, whilst keeping a strict control on expenses to ensure that they are within budgets that have been set
- Prepare the Annual Housekeeping (FF&E) and Operating Equipment Budget in consultation with Management and make recommendations for the modernization of equipment, methods or supplies by regularly meeting with salesman or outside consultants in order to keep informed about developments and also by attending Hotel Trade shows
- Communicate and work closely with the Accounts Department in order to keep expenses within monthly forecasts
- Work with the Engineering, Management and Interior Decorators on rehabilitation, or redecorating plans, Room Decor Information Sheets and Room History Records
- Maintain the internal renovation records i.e. Room Decor Reference File, maintain a close working relationship with the Purchasing Department to ensure regular purchase and flow of supplies and to keep a close supervision on Housekeeping storeroom inventories
- Organize the night cleaning operation of kitchens, offices and public spaces, health club facilities, pool areas to maintain cleanliness

Requirements

- Experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.